The National Continence Helpline (1800 33 00 66) is a free telephone service that offers confidential information, advice and support.

The National Continence Helpline (1800 33 00 66) is staffed by Nurse Continence Specialists who offer free and confidential information, advice and support to people affected by incontinence. They also provide a wide range of continence resources and information on local continence services.

The Nurse Continence Specialists on the Helpline have extensive experience and qualifications in continence care.

The Helpline is available to anyone living in Australia and is funded by the Australian Government Department of Health. The National Continence Helpline operates Monday to Friday 8am – 8pm (VIC time). This may vary by state due to time zone differences. Closed on public holidays.

Book a call back

If you would like to schedule a free confidential call with a Nurse Continence Specialist at a time that suits you, click here.

Telephone interpreter service

If you need an interpreter or are more comfortable having a conversation in a language other than English, please call the National Continence Helpline on 1800 33 00 66 and an interpreter will be organised for you.  Otherwise, call TIS (Translating and Interpreting Service) National on 131 450 and ask them to call the National Continence Helpline on 1800 33 00 66. The National Continence Helpline operates Monday to Friday 8am – 8pm (VIC time). This may vary by state due to time zone differences. Closed on public holidays.

You can also visit the TIS National website for translated information about the service TIS National provides. Visit: www.tisnational.gov.au

Telephone interpreter services are provided free of charge to you.

National Relay Service

If you are d/Deaf, hard of hearing, or have a speech/communication difficulty please contact the NRS by:

Step 1

Contact the NRS through your preferred NRS call channel detailed on NRS call numbers and links.

Step 2

Provide the NRS with our phone number 1800 33 00 66.

For more information visit:  About the National Relay Service

What Information is available?

The National Continence Helpline provides information about:

• assessment and diagnosis of incontinence, bladder and bowel conditions
• treatment options
• management – including continence product information and advice
• information about funding schemes to assist people with the costs of continence products
• details of local continence services
• details of suitable product suppliers and manufacturers
• access to a wide range of free information including brochures, booklets, and information in languages other than English.

Out of hours help

You can phone the National Continence Helpline on 1800 33 00 66 The National Continence Helpline operates Monday to Friday 8am – 8pm (VIC time). This may vary by state due to time zone differences. Closed on public holidays. Out of these hours, please contact:

• HealthDirect on 1800 022 222 for free health advice from a registered nurse, 24 hours a day, 7 days a week.